IHOP calls diner N-word on receipt, apologizes with $10 gift card
IHOP calls diner N-word on receipt, apologizes with $10 gift card
An IHOP restaurant in Missouri reportedly used the N-word to refer to a black teen on her receipt — then sent her a $10 gift card as an apology.
Maya Thomas, 19, received the offensive receipt when she picked up her take-out order April 13 from the Grandview establishment, the Kansas City Star reported.
“She seemed distraught and upset when she showed it to me,” her mom, who spoke on her behalf, told the newspaper. “And of course it got me pissed.”
The teen called the chain to complain about the slur. Days later, she received a $10 gift card in the mail.
“I think that’s really what made her mad,” her mother said. “Of all the things you could call someone, you call them that. And then the way you deal with it is by giving them 10 dollars?”
Frustrated, her mom posted the receipt to social media where the image went viral.
IHOP President Darren Rebelez said Tuesday the server’s actions were “inexcusable.”
“IHOP and its franchisees do not and will not tolerate racism, bigotry or harassment of any kind,” Rebelez told the Kansas City Star.
The server, who is also black, reportedly was fired from the restaurant following the incident.
“The franchisee was made aware on the 13th, an investigation was launched that same day and the server was terminated,” a spokesperson told the newspaper.
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